Terms & Conditions
Thank you for shopping! We are dedicated to making your experience easy. Please review the information below and contact our excellent customer service team if your questions aren’t answered.
In cool weather, orders will usually ship within 2 business days of receipt. Orders are not processed on weekends or holidays. FedEx is our preferred carrier. All orders ship from Oakdale, California. Our team works diligently to fulfill your orders, there are other external factors such as delays by FedEx that we cannot control. We appreciate your continued patience.
*Please note: FedEx is currently experiencing shipping delays due to higher order volumes.
During checkout, you will see available delivery options for every ship to address you specify. Choose the option that’s best for you, and we’ll get your order carefully packed and sent to you.
WARM WEATHER POLICY
In warm weather which include Mid April – Early November (in some locations), orders placed on or after Tuesday 2:00 pm PST will be held until the following Monday so that in-transit days are minimized.
*In cool weather, orders placed after 2PM PT Mon-Fri will be processed on the next business day, orders placed Sat-Sun will be processed on the following Monday.
*In warm weather, orders placed after 2PM PT Mon-Tues will be processed on the next business day, orders placed after 2PM PT Wed-Fri will be processed on the following Monday.
We take extra steps to ensure that your order is delivered in perfect condition. To reduce the risk of melted chocolate on orders shipping in warm weather, we may include cooling materials, protective packaging, and expedited shipping. Extra packaging materials and expedited freight is included in the seasonal surcharge based on the final order total after discounts. This is a per delivery address fee. Deliveries left on porches or in warm/sunny areas may cause the shipment to melt. Please provide a shipping address where your package can be placed in a cool area immediately upon delivery. Delivery is guaranteed when the address is correct. Please provide a physical street address and validate your information prior to submitting the order. We are not responsible for shipping fees resulting from incomplete or inaccurate addresses.
SHIPMENTS TO ALASKA, HAWAII, PUERTO RICO, AND THE U.S. VIRGIN ISLANDS
Delivery is available to addresses in Alaska and Hawaii. Shipments to Alaska and Hawaii are excluded from free shipping promotions. We apologize, but shipments to Puerto Rico and the U.S. Virgin Islands are currently unavailable.
To preserve the high quality of our products, Sconza is unable to support international shipping at this time. Deliveries may be sent to addresses only if they are within the 50 states.
SHIPPING TO P.O. or APO BOXES
Regretfully, we cannot ship to P.O. or APO boxes nor can P.O. boxes be used as billing addresses.
Once your order ships from our warehouse, you will receive an e-mail confirmation with a FedEx tracking number. Circumstances beyond our control make it impossible to guarantee delivery dates.
To assure freshness, all of our products ship with a minimum best before date of 45 days. Clearance items will ship with a minimum best before date of 30 days. The best before date on our chocolate products is a quality tool. It assures that the quality of a product consumed at the end of the shelf life still lives up to the Sconza premium experience when stored at the right conditions.
If you receive a product not meeting these requirements, please contact our customer service team for assistance.
Due to the delicate nature of our chocolate, under warm weather conditions, we ship with ice packs, which protect the chocolate from heat damage until it is delivered. The life span of ice packs is limited, please accept all shipments and store them in a cool, dry place. However, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the FedEx representative. We will settle any damage disputes with our carriers and will gladly replace any damaged product.
If for any reason you are not completely satisfied with your order, simply contact customer service within 30 days of receiving your product and our Customer Service Team will be glad to assist you.
Call 1-888-SCONZA.1 or email connect@Sconza.com. Our Customer Service Team is available to assist you Monday through Friday, 8 a.m. to 5 p.m. PST