Terms & Conditions

Thank you for shopping! We are dedicated to making your experience easy. Please review the information below and contact our excellent customer service team if your questions aren’t answered.

Contact us

You can reach us Monday-Friday: 8:00 a.m. - 5:00 p.m. PST at 888.SCONZA.1(726-6921) or by email at sales@sconza.com.


  • For international shipping rates, contact customer service for a quote.


General Policy

In cool weather, orders will usually ship within 2 business days of receipt. Orders are not processed on weekends or holidays. FedEx is our preferred carrier. All orders ship from Oakdale, California.

Warm Weather Policy

In warm weather, orders placed on or after Tuesday 2:00 pm PST will be held until the following Monday so that in-transit days are minimized. We take extra steps to ensure that your order is delivered in perfect condition. To reduce the risk of melted chocolate on orders shipping in warm weather, we may include cooling materials, protective packaging and expedited shipping. Extra packaging materials and expedited freight is included in the seasonal surcharge based on final order total after discounts. This is a per delivery address fee. Deliveries left on porches or in warm/sunny areas may cause shipment to melt. Please provide a shipping address where your package can be placed in a cool area immediately upon delivery. Delivery is guaranteed when the address is correct. Please provide a physical street address and validate your information prior to submitting the order. We are not responsible for shipping fees resulting from incomplete or inaccurate addresses. We are not able to deliver to a P.O. Box.

Product Reviews

You might receive an email from Customer Reviews with an invitation to review your order.