SHIPPING TERMS & CONDITIONS
Thank you for shopping at sconza.com! We are dedicated to making your buying experience as enjoyable as possible. Please review the information below and contact our customer service team if your question is not answered here.
WARM WEATHER SHIPPING (MID APRIL – EARLY NOVEMBER) – VARIES BY LOCATION
- Due to the delicate nature of our chocolate, in warm weather months we take extra steps to ensure that your order is delivered in perfect condition and limit our shipping services
- Orders are processed to minimize in-transit days and protect the integrity of our product. We ship with ice packs, protective packaging, and expedited shipping, where required. The life span of ice packs is limited.
- All orders ship from Oakdale, California
- Extra packaging materials and expedited freight is typically included in the seasonal surcharge based on the final order total after discounts. This is a per delivery address fee.
- Please accept all shipments and store them in a cool, dry place.
- Deliveries left on porches or in warm/sunny areas may cause the shipment to melt. Please provide a shipping address where your package can be placed in a cool area immediately upon delivery.
- Please provide a physical street address and validate your information prior to submitting the order. We do not accept PO Boxes. We are not responsible for shipping fees resulting from incomplete or inaccurate addresses. Delivery is guaranteed when the address is correct.
- Orders placed after 2PM PST Monday – Wednesday will be processed on the next business day
- Orders placed after 2PM PST Thursday or Friday, will be processed on the following Monday or next applicable business day
- Orders are not processed on weekends or holidays
- We cannot be responsible for carrier delays
SHIPPING EXCLUSIONS
- To preserve the high quality of our products, Sconza is unable to support international shipping at this time. Deliveries may be sent to addresses only if they are within the 50 states. We do not ship to Puerto Rico or the U.S. Virgin Islands. Delivery is available to addresses in Alaska and Hawaii, however these states are excluded from free shipping promotions.
- We cannot ship to P.O. or APO Boxes nor can P.O. boxes be used as billing addresses.
Learn more about our Shipping Policy
