General Questions
Can I place a bulk order to resell Sconza Chocolates?
While we love sharing our Bites of Joy, our website is designed for chocolate lovers looking to treat themselves, friends, and family—not for resellers. If we spot an order that looks more like a business transaction than a sweet indulgence, we reserve the right to cancel it. Want to sell Sconza in your store? Check out our wholesale site for all your bulk chocolate needs!
Do you offer factory tours?
As much as we’d love to show you around our chocolate wonderland, we’re pretty busy crafting our creations and getting them out the door. We don’t offer tours at this time, but who knows what the future holds?
How can I be the first to know about new products, sales, promotions, and other exciting news?
Be the ultimate insider by signing up for our newsletter. It’s your golden ticket for all the latest scoop-worthy updates, from irresistible new treats to sweet deals and more!Join our sweet newsletter and follow us on social media where the fun never stops!
How do I request a donation?
We absolutely love supporting charitable causes! However, our donation budget is focused on our prioritized charities and helping our local community. If you’re a local organization, we’d love to hear from you. Please email us atsales@sconza.comto learn more about our policy.
I want to be a chocolatier! Are you guys hiring?
We’re always looking for passionate chocolate enthusiasts and think the world would be a better place with more chocolatiers! Head over to our careers page to check out all of our open positions and start down the path of a sweet career with Sconza!
I’m a wholesale customer. How do I log in?
On our home page, navigate to and click on the person icon in the upper right-hand corner of the page, just next to the magnifying glass. This will reveal a drop-down with “Wholesale Login”. Clicking on the Wholesale Login will navigate you through the normal login process. Any additional questions on logging in? Reach us at 1-888-SCONZA (1-888-726-6921).
What is your return policy?
At Sconza Chocolates, we take great care in crafting our confections and ensuring they arrive in perfect condition. Due to the perishable nature of our products, we are unable to accept returns or exchanges. However, if your order arrives in unacceptable condition or has been damaged during shipping, we’re happy to make it right. Please contact our customer service team within 30 days of delivery with your order number and photos of the damaged product. We will review your request and, if eligible, offer a replacement or refund.
Whom can I talk to if I have an issue with my order?
We’re here to help! If for any reason you are not completely satisfied with your order, simply contact customer service within 30 days of receiving your product and our Customer Service Team will be glad to assist you. Please call 1-888-SCONZA Monday through Friday, 8AM to 5PM PST. Or email us at customerservice@sconza.com
Product Info Questions
Are there allergens in your confections?
All of our products contain or are made on shared equipment with peanuts, tree nuts, sesame seeds, soy, milk, eggs and wheat-containing products. Individual ingredient statements on our product pages will provide specific allergens.
Do your confections contain gluten?
Many of our products do not contain gluten, however, we are not a gluten free production facility. For questions about a specific item, contact us atsales@sconza.comor 1-888-SCONZA-1 (1-888-726-6921).
How do I obtain nutritional and ingredient information?
For product nutritional and ingredient information, please refer to the individual product page, email us atsales@sconza.comor call 1-888-SCONZA-1 (1-888-726-6921).
How should I store Sconza confections?
For the ultimate chocolate experience, store your “Bites of Joy” in a cool, dry place at 60° to 70°F with 50% relative humidity. Stash them away from sunlight and heat, and always seal any partially opened packages to keep them fresh and delicious!
It looks like my favorite item isn’t available anymore. Will you be making them again soon?
With our recent move to our new packaging, we made the decision to streamline our product offerings to focus on our best-selling items. While your favorite item is not currently in production, you may find some of your old favorites under our “Sale” tab.We’re constantly innovating and launching new products, so we encourage you to keep an eye out for exciting new items that may become your new favorites!
What is the shelf life of your products?
All of our packaged items have a shelf life of 12 months. Our “Bites of Joy” tend to get consumed pretty quickly, but if you’re stashing them away for a future date, look for the “Best By” date on every package.