Shipping Policy

Thank you for shopping at sconza.com! We are dedicated to making your buying experience as enjoyable as possible. Please review the information below and contact our customer service team if your question is not answered here.

GENERAL SHIPPING

Orders placed after 12 pm PST Monday–Friday will be processed on the next business day.
Orders are not processed on weekends or holidays.
All orders ship from Oakdale, California via FedEx Ground or FedEx 2-Day.
We do our very best to process orders immediately; however, we cannot be responsible for carrier delays.

EXTREME WARM WEATHER NOTICE

In extreme heat, shipping may be limited to Monday and Tuesday only. This is to ensure the shortest in-transit time possible.
All product ships from our factory located in Oakdale, California. We may hold your order when it is hotter than 90° in Oakdale to ensure your product arrives in the best condition.

WARM WEATHER SHIPPING

All orders ship Monday–Wednesday via FedEx 2-Day during warm weather.
Orders are not processed on weekends or holidays.
All orders ship from Oakdale, California.
Due to the delicate nature of our chocolate, in warm weather conditions we take extra steps to ensure that your order is delivered in perfect condition.
Orders are processed to minimize in-transit days and protect the integrity of our product. We ship with ice packs, protective packaging, and expedited shipping. The life span of ice packs is limited.
Extra packaging materials and expedited freight are typically included in the seasonal surcharge based on the final order total after discounts. This is a per-delivery-address fee.
Please accept all shipments and store them in a cool, dry place. Deliveries left on porches or in warm/sunny areas may cause the shipment to melt. Please provide a shipping address where your package can be placed in a cool area immediately upon delivery.
Please provide a physical street address and validate your information prior to submitting the order. We do not accept PO Boxes. We are not responsible for shipping fees resulting from incomplete or inaccurate addresses. Delivery is guaranteed when the address is correct.

SHIPPING EXCLUSIONS

To preserve the high quality of our products, Sconza is unable to support international shipping at this time. Deliveries may be sent only within the contiguous United States.
We do not ship to Alaska (AK), Hawaii (HI), Puerto Rico, or the U.S. Virgin Islands.
We cannot ship to P.O. or APO Boxes. (P.O. Boxes may still be used as billing addresses.)

DELIVERY

Once your order ships, you will receive a confirmation email with tracking information.

Sconza fulfills orders when the carrier (FedEx) confirms delivery to the shipping address provided at checkout. While we work closely with our shipping partners, we cannot guarantee exact delivery dates and are not responsible for delays due to carrier operations, weather, or other factors outside of our control.

Customers are responsible for monitoring their shipment and ensuring timely receipt of their package. We strongly recommend using FedEx Delivery Manager to:

Track shipments in real time
Request delivery holds or rescheduling
Update delivery instructions or location
Ship to a secure location where someone is available to receive the package

Due to the perishable nature of our products, packages should not be left unattended. Sconza is not responsible for product damage, loss, or theft after a package has been marked as delivered.

Sconza is also not responsible for:

Packages delivered to incorrect or incomplete addresses provided at checkout
Packages delayed or returned due to address issues or failed delivery attempts
Packages missed due to customer absence (e.g., travel or unavailability)

If your tracking shows your package as delivered but you cannot locate it, please:

1. Check around your property and with neighbors

2. Contact FedEx directly to initiate a trace or claim

Orders confirmed as delivered by the carrier are not eligible for replacement or refund.

OUR FRESHNESS PROMISE

To assure freshness, all of our products ship with a minimum best-before date of 45 days. Clearance items will ship with a minimum best-before date of 30 days. The best-before date on our chocolate products is a quality tool to ensure the product still delivers the Sconza premium experience when stored under proper conditions.
If you receive a product not meeting these requirements, please contact our customer service team for assistance.

REFUSALS

If shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, please communicate the damage to the FedEx representative. We will settle any damage disputes with our carriers and will gladly replace any damaged product.

QUESTIONS?

We’re here to help! If for any reason you are not completely satisfied with your order, contact customer service within 48 hours of receiving your product with your order number and photos of the damaged product. Our Customer Service Team will be glad to assist you and, if eligible, offer a replacement or refund.

For additional details on returns and refunds, please review our Return Policy.