Shipping Policy

SHIPPING TERMS & CONDITIONS

Thank you for shopping at sconza.com! We are dedicated to making your buying experience as enjoyable as possible. Please review the information below and contact our customer service team if your question is not answered here.

GENERAL SHIPPING

• Orders placed after 1pm PST Monday – Friday will be processed on the next business day
• Orders are not processed on weekends or holidays
• All orders ship from Oakdale, California via FedEx Ground or FedEx 2-Day
• We do our very best to process orders immediately, however we cannot be responsible for carrier delays

EXTREME WARM WEATHER NOTICE

• In extreme heat, shipping may be limited to Monday and Tuesday only. This is to ensure the shortest in-transit time possible.
• All product ships from our factory located in Oakdale, California. We may hold your order when it is hotter than 90 degrees in Oakdale to ensure your product arrives in the best condition.

WARM WEATHER SHIPPING (MID APRIL – EARLY NOVEMBER) – VARIES BY SHIP TO LOCATION

• Orders placed before 2PM PST Monday – Wednesday will be processed on the next business day
• Orders placed after 2PM PST Wednesday, Thursday, or Friday will be processed on the following Monday or next applicable business day
• Orders are not processed on weekends or holidays
• All orders ship from Oakdale, California
• Due to the delicate nature of our chocolate, in warm weather months we take extra steps to ensure that your order is delivered in perfect condition.
• Orders are processed to minimize in-transit days and protect the integrity of our product. We ship with ice packs, protective packaging, and expedited shipping. The life span of ice packs is limited.
• Extra packaging materials and expedited freight is typically included in the seasonal surcharge based on the final order total after discounts. This is a per delivery address fee.
• Please accept all shipments and store them in a cool, dry place. Deliveries left on porches or in warm/sunny areas may cause the shipment to melt. Please provide a shipping address where your package can be placed in a cool area immediately upon delivery.
• Please provide a physical street address and validate your information prior to submitting the order. We do not accept PO Boxes. We are not responsible for shipping fees resulting from incomplete or inaccurate addresses. Delivery is guaranteed when the address is correct.

SHIPPING EXCLUSIONS

• To preserve the high quality of our products, Sconza is unable to support international shipping at this time. Deliveries may be sent to addresses only if they are within the 50 states. We do not ship to Puerto Rico or the U.S. Virgin Islands.
• We cannot ship to P.O. or APO Boxes nor can P.O. boxes be used as billing addresses.

DELIVERY

• Once your order ships from our warehouse, you will receive an e-mail confirmation with a tracking number. Circumstances beyond our control make it impossible to guarantee exact delivery dates. Our team works diligently to fulfill your orders as quickly and efficiently as possible, however we cannot control external factors such as shipping delays from our carrier, bad weather conditions, or other unforeseen issues beyond our capabilities.

OUR FRESHNESS PROMISE

• To assure freshness, all of our products ship with a minimum best before date of 45 days. Clearance items will ship with a minimum best before date of 30 days. The best before date on our chocolate products is a quality tool. It assures that the quality of a product consumed at the end of the shelf life still lives up to the Sconza premium experience when stored at the right conditions.
• If you receive a product not meeting these requirements, please contact our customer service team for assistance.

REFUSALS

• If shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the FedEx representative. We will settle any damage disputes with our carriers and will gladly replace any damaged product.

QUESTIONS?

We’re here to help! If for any reason you are not completely satisfied with your order, simply contact customer service within 30 days of receiving your product and our Customer Service Team will be glad to assist you. Please call 1-888-SCONZA Monday through Friday, 8AM to 5PM PST. Or email us at customerservice@sconza.com