Shipping Policy

Last updated: September 2026

Thank you for shopping at Sconza. The information below outlines our shipping procedures, delivery expectations, and warm weather shipping practices.

General Shipping

• Orders placed Monday–Friday are typically processed within 2 business days.
• Orders are not processed or shipped on weekends or holidays.
• All orders ship from Oakdale, California.
• Shipping rates are based on the order subtotal and shipping conditions at the time of shipment.

While we make every effort to process and ship orders promptly, we cannot guarantee carrier transit times and are not responsible for delays caused by weather, carrier operations, or other circumstances beyond our control.

Shipping Rates

Shipping rates are determined by the order subtotal after discounts and apply to each shipping address.

* Standard Shipping is available during cooler weather conditions.

** Warm-Weather Shipping is required during warm weather conditions and includes the appropriate shipping service, protective packaging, insulation, and cooling materials as needed to help protect product quality.

Warm-Weather Shipping

When weather conditions require additional protection, Warm-Weather Shipping will automatically apply to orders.

• We select the appropriate FedEx service based on the destination, weather conditions, and products in the order to help minimize time in transit.
• Orders may ship Monday through Wednesday only during warm weather periods.
• Orders may be temporarily held when temperatures exceed safe shipping conditions in Oakdale, California or along the shipping route.
• Insulated packaging, cooling materials, and protective packaging will be included as needed to help maintain product quality.

Chocolate exposed to heat may develop a harmless condition known as bloom, which can affect appearance but not food safety.

Shipping Restrictions

To preserve product quality, Sconza currently ships only within the contiguous United States.

We do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. Virgin Islands
• APO/FPO addresses
• P.O. Boxes

Please verify your shipping address before placing your order. Sconza is not responsible for delays, additional shipping charges, or lost packages resulting from incomplete or incorrect address information.

Delivery & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Sconza fulfills its shipping obligation when FedEx confirms delivery to the address provided at checkout. Responsibility for the package transfers to the customer once the carrier marks the shipment as delivered.

We strongly recommend using FedEx Delivery Manager to:

• Track shipments in real time
• Request delivery holds or rescheduling
• Update delivery instructions
• Redirect packages to a secure location

Because our products are perishable, packages should not be left unattended for extended periods.

Sconza is not responsible for:

• Packages marked as delivered by the carrier
• Lost or stolen packages after delivery
• Heat damage occurring after delivery
• Delivery delays caused by the carrier
• Failed delivery attempts
• Packages shipped to incorrect addresses provided at checkout

If your tracking indicates that your package was delivered but you cannot locate it, please:

1. Check around your property and with neighbors.
2. Contact FedEx directly to initiate a package trace.

Orders confirmed as delivered by the carrier are not eligible for replacement or refund.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged due to transit issues or you receive an incorrect item, please contact Customer Service within 48 hours of delivery.

To help us investigate and resolve the issue, please include:

• Your order number
• Photos of the shipping box
• Photos of the product received
• A brief description of the issue

Approved claims may qualify for a replacement or refund at Sconza's discretion.

Freshness Promise

We are committed to delivering products that meet our quality standards.

• Regular products ship with a minimum of 45 days remaining before their best-by date.
• Clearance products ship with a minimum of 30 days remaining before their best-by date.

Best-by dates are intended as a quality guide and assume proper storage in a cool, dry environment.

If you receive a product that does not meet these standards, please contact Customer Service for assistance.

Contact Us

If you have questions about your order, shipping, or product quality, please contact our Customer Service team within 48 hours of receiving your order.

For additional information regarding returns and refunds, please review our Return Policy.