Shipping Policy

Last update: June 2026

Thank you for shopping at Sconza. The information below outlines our shipping procedures, delivery expectations, and warm weather shipping practices.

General Shipping

• Orders placed after 12:00 PM PST Monday–Friday will be processed on the next business day.
• Orders are not processed or shipped on weekends or holidays.
• All orders ship from Oakdale, California.
• We ship via FedEx Ground or FedEx 2-Day, depending on destination, season, and product requirements.
• Shipping charges are calculated at checkout.

While we make every effort to process and ship orders promptly, we cannot guarantee carrier transit times and are not responsible for delays caused by weather, carrier operations, or other circumstances beyond our control.

Warm Weather Shipping

Chocolate is sensitive to heat. During warm weather months, we take additional precautions to help ensure your order arrives in the best possible condition.

• Orders may ship Monday–Wednesday only via FedEx 2-Day service.
• Orders may be temporarily held when temperatures exceed 90°F in Oakdale, California or along the shipping route.
• Ice packs, insulated packaging, and expedited shipping may be used when necessary.
• A seasonal warm weather surcharge may apply and will be reflected at checkout.

Please provide a shipping address where someone can receive the package promptly and store it in a cool, dry location upon delivery.

Chocolate exposed to heat may develop a harmless condition known as bloom, which can affect appearance but not food safety. Sconza is not responsible for melting, bloom, or other heat-related damage that occurs after delivery.

Shipping Restrictions

To preserve product quality, Sconza currently ships only within the contiguous United States.

We do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. Virgin Islands
• APO/FPO addresses
• P.O. Boxes

Please verify your shipping address before placing your order. Sconza is not responsible for delays, additional shipping charges, or lost packages resulting from incomplete or incorrect address information.

Delivery & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Sconza fulfills its shipping obligation when FedEx confirms delivery to the address provided at checkout. Responsibility for the package transfers to the customer once the carrier marks the shipment as delivered.

We strongly recommend using FedEx Delivery Manager to:

• Track shipments in real time
• Request delivery holds or rescheduling
• Update delivery instructions
• Redirect packages to a secure location

Because our products are perishable, packages should not be left unattended for extended periods.

Sconza is not responsible for:

• Packages marked as delivered by the carrier
• Lost or stolen packages after delivery
• Heat damage occurring after delivery
• Delivery delays caused by the carrier
• Failed delivery attempts
• Packages shipped to incorrect addresses provided at checkout

If your tracking indicates that your package was delivered but you cannot locate it, please:

1. Check around your property and with neighbors.
2. Contact FedEx directly to initiate a package trace.

Orders confirmed as delivered by the carrier are not eligible for replacement or refund.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged due to transit issues or you receive an incorrect item, please contact Customer Service within 48 hours of delivery.

To help us investigate and resolve the issue, please include:

• Your order number
• Photos of the shipping box
• Photos of the product received
• A brief description of the issue

Approved claims may qualify for a replacement or refund at Sconza's discretion.

Freshness Promise

We are committed to delivering products that meet our quality standards.

• Regular products ship with a minimum of 45 days remaining before their best-by date.
• Clearance products ship with a minimum of 30 days remaining before their best-by date.

Best-by dates are intended as a quality guide and assume proper storage in a cool, dry environment.

If you receive a product that does not meet these standards, please contact Customer Service for assistance.

Contact Us

If you have questions about your order, shipping, or product quality, please contact our Customer Service team within 48 hours of receiving your order.

For additional information regarding returns and refunds, please review our Return Policy.